Refund Policy

Effective Date: January 1, 2026

At CLG PRODUCTS, LLC, we strive to ensure every customer has a satisfying experience. We understand that plans can change, and we have established the following refund policy to be fair and transparent.

30-Day Refund Window

Refund requests are accepted within 30 days under applicable conditions. To be eligible for a refund, the request must be submitted within 30 days of the original purchase date and the event must not have already taken place.

Eligible Conditions

• Event cancellation by the organizer
• Significant schedule change (date or venue)
• Duplicate purchase (verified by our system)
• Medical emergency (with valid documentation)
• Tickets not delivered within the stated delivery timeframe

Non-Refundable Situations

• Change of mind after purchase
• Inability to attend due to personal scheduling
• Requests made after the 30-day window
• Events that have already taken place

How to Request a Refund

Contact our support team at refunds@clgproducts.com with your order number and reason for the refund request. Approved refunds are processed within 7-10 business days to the original payment method.